Shipping policy

Shipping Policy

At Veloura, we aim to process and ship your order as quickly as possible.

Processing Time

Orders are typically processed within 1–3 business days after payment is confirmed. Orders are not processed or shipped on weekends or public holidays.

Estimated Delivery Time

Estimated delivery time is typically 7–15 business days, depending on the destination and local carrier conditions.

Please note that delivery times are estimates only and may be affected by customs processing, carrier delays, weather, holidays, or other circumstances outside of our control.

Shipping Confirmation

Once your order has shipped, you will receive a shipping confirmation email with tracking information if available.

Shipping Address

Please make sure your shipping address is complete and accurate before placing your order. Veloura is not responsible for delays or lost packages caused by incorrect or incomplete shipping information provided by the customer.

Lost or Delayed Packages

If your package appears to be delayed, please contact us at support@myveloura.store with your order number. We will do our best to help you check the shipment status.

Contact

For shipping questions, please contact us at support@myveloura.store.